FREQUENTLY ASKED QUESTIONS
Q: What is the overall process of placing an order?
A. You will send your requirement either through email, quotation form, phone or chat. We will provide you the price quote within 24 hours. When you approve the quotation, we will send you the invoice and payment link. After the payment is received, we will start the order-production. The final product will be sent to your doorstep through our delivery partners. The normal turnaround time is 12-15 days.
Q. What kinds of packaging can you make?
A. We deal with all types of packages and styles (cardboard, kraft card, corrugated and rigid boxes). We can make any kind of box you want!
Q. Is there a discount for a bulk or individual order?
A. For bulk orders, the larger your order would get, the more cost-efficient it would become. Small orders with fewer numbers would be relatively costlier.
Q. How can I choose the best packaging?
A. Customer satisfaction is our priority so we focus on the specifications and special requests given by you to ensure your experience with us is the best one. Also, we link all our customers with our packaging advisors who would assist the customer to choose the best-required Stock, Printing, Die-cutting, lamination, UV and the type of box that would be most appropriate for your product.
Q. How can I get a quote and when?
A. You can get the quote from our website. After filling the form available on the website, you would get your quote within 24 hours. You can also send your requirements on email or discuss on chat or phone to get the instant price quote.
Q. How do I send you the packaging dimensions?
A. You can share the dimensions on the form given on our website. You can also send them on email or share on chat.
Q. How do I share the artwork I want on my packaging with you?
A. You can send your artwork by attaching the file on our ‘Get a Quote’ form or through email. You can send the following file formats: cdr, ai, psd, tiff, pdf, jpg
Q. What file format you require for the customer’s packaging artwork?
A. You can share your design made in Adobe Illustrator, Adobe Photoshop, or Corel DRAW in vector format. Or convert into PDF or Tiff file.
Q. How many sides of a box can I get printed? Can the inside of the box be printed as well?
A. We provide printing on both, inside and outside, of the box. Any or all sides of the box can be printed according to your demand.
Q. What is the minimum order quantity?
A. Although, we can provide 100 boxes as a minimum sampling order. However, we recommend to order at least 500 boxes to make your order most cost effective. Larger quantity will always have lesser per unit cost.
Q. Where do you ship and what are your shipping charges?
A. We provide shipping service all over the USA and Canada. Based on your requirement, we can also arrange to ship anywhere else in the world. Our shipping is free.
Q. Can I get my order shipped to multiple destinations?
A. Yes! We can ship your order to multiple destinations. However, this information should be provided before the order is finalized.
Q. How long would the whole process take?
A. Once you place your order and it is confirmed the normal turnaround time for USA and Canada is 12-15 days, for urgent orders 10-12 days, and for critically urgent orders 7-10 days (additional charges applied to urgent and critically urgent orders). For the rest of the world, the turnaround time may vary. For further information reach out to our Contact Us section.
Q. What methods of payment do you accept?
We accept PayPal, Credit Card, and bank transfer through a secure third-party payment gateway.
Q. I have already placed the order and made the payment. Can I make changes in the design, printing or quantity now?
A. At Pro Custom Box, we strive to provide our customers with the best level of services that include quick turnaround of product. We send the details to our production as soon as you place the order by making the payment. Unfortunately, we can not make changes once the order is in production. However, for addition in quantity or any other change, you can always place an additional order.
Q. How can I get a sample and what does it cost?
A. The computer-generated design file (2D mock) is free. However, for the physical sample of the product, there would be additional cost including shipping charges.
Q. What if I want to send you my product as a sample to match?
A. We will be very happy to receive your physical sample to match. You can send it by post at one of our addresses in USA or Canada, whichever is suitable to you.
Q. In case of damage to my product or any quality issues, what should I do?
A. We trust that our logistics partners make every effort that your product arrives in the best possible form. However, in the unlikely event that if the product is damaged due to logistics handling or if there is any other problem, you need to report it immediately to us (within maximum 6 working days of the receipt of the order). Our team will investigate the issue and resolve in the best possible manner. You can read the details of our terms in our Returns and Refund Policy at www.procustombox.com
Q. Do you offer a custom box service?
A. Yes, we make all types of custom boxes, plain as well as printed.
Q. I have a different question or I need to get in touch. How to do that?
A. You can contact us by:
1. Sending an email at firstname.lastname@example.org
2. Going to the Contact Us section. Enter your name, email address, and your query and we would get back to you ASAP!
3. Clicking the “Get Quote” Form we have on all our product pages.
4. Chat with us by clicking the chat widget given on our website.
Q. Are there any discounts?
A. We keep offering several discounts on several occasions, website referrals and large orders.
Q. Where are you located?
A. We are located in the USA. Some of our facilities are located in Europe, Asia and Australia.
Q. Can I place my order over the phone?
A. Yes. You can contact us toll-free at (866) 365 0005. Our sales executive will be happy to assist you and guide you throughout the process.
Q. How can I get updated with what’s new?
A. We will update you about our latest trends and news through email and our website.
*All of the refunds, replacement, or adjustments would be according to our Terms & Conditions and policies mentioned on our website.